Pricing and Support Plans

Pricing plans are simple:  you can choose a pay-as-you go plan for $.10 per downloaded record or a pre-negotiated annual plan with unlimited downloads.

Support plans range from a free do-it-yourself plan to fully customized consulting and account management.

Although optional, most clients choose to start with a pilot program.  There is a standard pilot program and a fully custom option.

For questions on these plans or to develop custom options please contact Elayne Dudley at elayned@loyaltybuilders.com or at 603-610-8814.

  

Pricing

Standard Pricing

• $0.10 per downloaded record, pay as you go by credit card or purchase order.
• Uploads and use of Longbow for analysis, segmentation, campaign development etc. are always free.

Custom Pricing

If you anticipate high volumes of downloaded records, we will work with you to negotiate a fixed annual price with unlimited downloads.

  

Support Plans

Basic Support - Free

• For those who plan to learn and implement Longbow on their own
• Software support only (we will answer all your questions about how to operate Longbow)

Standard Support - $2500 (annual)

• Software support
• Tactical marketing support (we will help you interpret charts, understand test results, and answer other marketing related questions)
• Private Training Webinar
• Consultation on customer analysis and segmentation
• Reports and campaign results analysis
• Account Management

Custom Support - negotiated

We will work with you to create a custom consulting and service plan tailored to the needs of your organization.  All of the Standard Support elements are included and other services such as:

• Tuning Longbow to your specific customer/transaction/product model
• Campaign development consulting
• Report interpretation consulting
• Assigned account manager
• Assigned mathematician

Support program details:

Hours: 9AM to 6PM ET, M-F, excluding holidays

 

 

Pilot Program

 

The Standard Pilot Program takes a new Longbow user through one complete marketing campaign cycle.   It’s optional but it is a low cost, minimal commitment way to decide if Longbow is right for your company.

Standard Pilot Program - $2500

• Initial data upload and unlimited use of Longbow for customer analysis, segmenting, campaign creation, etc.
• Account manager support
• One private training webinar
• One free download of Longbow data for a test marketing campaign (up to 15,000 customer records)
• A post campaign upload and test results review with an account manager

Custom Pilot Program - negotiated

We will work with you to create a custom pilot program with as many marketing cycles, as many testing parameters, and whatever level of consulting and support that you require.

 

 

Effective April 15, 2008