Mark Klein

My business history

Mark KleinI was an academic, and have been a long-time serial entrepreneur whose current passion is customer loyalty. After college (teaching it, that is) and with a physics Ph.D. in my pocket, I founded IE Systems, which developed micro-mainframe communications back when micros were considered toys. At Channel Computing (Forest & Trees, InfoPump) we built products that helped managers learn quickly what was going on in their business. At Edge Research we built Lotus Notes tools. When IBM bought Edge, I became an IBMer in charge of Enterprise Integration. In ’99 I left IBM to found Loyalty Builders where we’re devoted to measuring and predicting customer behavior and helping our clients build powerful, efficient marketing campaigns.

Interests

Being with my family and working at Loyalty Builders consume most of my time. I'm always listening to music. I golf as much as I can, often with my family and co-workers. Late at night and early in the morning I write fiction and poetry. My first novel was recently published, and you can read about it at http://whencomessuchanother.net. If the weather is good or at least tolerable, I love to ride my bike to work.

Favorites

Movies: Tootsie, Shawshank Redemption

Books: Catch 22

Music: Too many to list, but currently I'm listening to Beethoven's Cello Sonata #3, the Waldstein Piano Sonata, Cold Day in July by Dixie Chicks, the Allman Brothers, Nanci Griffith, Bob Dylan, and I don't know how to stop here.